At Kanha Collection, we are committed to delivering your orders safely and on time. Please read our Shipping Policy before placing an order.
1. Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–5 Business Days
- Other Cities & Towns: 5–7 Business Days
- Remote Locations: 7–10 Business Days
Delivery times may vary depending on your location and courier partner.
3. Shipping Charges
- Free Shipping may be available on eligible orders or promotional offers.
- Standard shipping charges (if applicable) will be displayed during checkout before payment.
4. Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email or SMS.
- A tracking number and courier details to track your order.
5. Delivery Attempts
Our courier partner will make multiple delivery attempts. If the delivery is unsuccessful due to an incorrect address, unavailable recipient, or any other reason, additional shipping charges may apply for re-delivery.
6. Delayed Deliveries
While we strive to deliver orders on time, delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier service disruptions
- Unexpected operational issues
We appreciate your patience in such situations.
7. Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate before placing your order. Kanha Collection is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
8. Damaged or Missing Packages
If your package arrives damaged or if any item is missing, please contact our customer support within 48 hours of delivery with your order number and clear photos of the package.
9. International Shipping
Currently, Kanha Collection ships only within India. International shipping services may be introduced in the future.