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Refund & Return

At Kanha Collection, we want you to be completely happy with your purchase. If you are not satisfied with your order, you may request a return or exchange according to the policy below.

1. Return & Exchange Eligibility

  • Products can be returned or exchanged within 7 days of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging, and invoices should be intact.
  • Products that are damaged, stained, washed, or altered may not be eligible for return or exchange.

2. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging. We will review the issue and provide a suitable resolution.

3. Refund Policy

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. The time taken for the refund to reflect in your account may depend on your bank or payment provider.

4. Non-Returnable Products

The following products may not be eligible for return or exchange:

  • Products purchased during final sale or clearance sale
  • Customized or personalized products
  • Products that have been used, washed, or damaged after delivery
  • Products without original tags or packaging

5. Return Shipping

If the return is due to receiving a wrong, damaged, or defective product, Kanha Collection may arrange or reimburse the return shipping, subject to verification.

For returns due to personal preference, size, or change of mind, return shipping charges may be applicable.

6. How to Request a Return

To request a return or exchange, please contact our customer support team with:

  • Order number
  • Product name
  • Reason for return
  • Clear photos/videos, if applicable

Our team will guide you through the return process.

7. Important Note

Kanha Collection reserves the right to reject returns that do not meet the conditions mentioned in this policy. Return and refund requests are subject to product inspection and verification.

 

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