Shipping policy

At Kanha Collection, we are committed to delivering your orders safely and on time.

Order Processing

Orders are usually processed within 1–3 business days after successful order confirmation. During festivals, sales, holidays, or high-order periods, processing may take slightly longer.

Delivery Time

Estimated delivery time is 7–10 business days from the date of dispatch. Delivery timelines may vary depending on the customer’s location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your order. Promotional free-shipping offers may be available from time to time.

Order Tracking

Once your order has been shipped, tracking details will be shared through the available contact method such as email, SMS, or WhatsApp, where applicable.

Incorrect Shipping Address

Customers are requested to provide the correct and complete shipping address, phone number, and PIN code while placing an order. Kanha Collection will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delivery Attempts

Courier partners may make multiple delivery attempts depending on their service policy. If the customer is unavailable or refuses delivery, the shipment may be returned to us.

Damaged or Wrong Product

If you receive a wrong or damaged product, please contact us as soon as possible after delivery with clear photos/videos of the product and packaging so our team can review the issue.

Delays

Although we make every effort to deliver orders within the estimated timeline, delays may occasionally occur due to courier issues, weather conditions, strikes, remote locations, or other circumstances beyond our control.

Contact Us

For any shipping-related questions, order tracking assistance, or delivery concerns, please contact the Kanha Collection customer support team through the contact details provided on our website.