Shipping Policy

Last Updated: October 3, 2026

Thank you for shopping with us. We aim to make your shopping experience simple, reliable, and convenient. Please read the following shipping policy to understand how your order will be processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, sales, holidays, or promotional events, processing may take a little longer. We appreciate your patience in such situations.

2. Shipping & Delivery

Once your order has been processed and shipped, you will receive a shipping confirmation when applicable.

Delivery times may vary depending on:

• Your delivery location

• Shipping method selected

• Courier or shipping provider

• Weather and other unforeseen circumstances

• Public holidays or peak shopping periods

Estimated delivery dates are provided as a general guide and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping offers. The applicable offer will be displayed on our website or at checkout.

4. Order Tracking

If tracking information is available for your order, it will be provided through your order confirmation or shipping notification.

Please allow some time for tracking information to become active after your order has been shipped.

5. Incorrect or Incomplete Address

Please make sure that your shipping address and contact information are correct before completing your order.

We are not responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate shipping address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will try to assist, but changes cannot always be guaranteed once an order has been processed or shipped.

6. Delayed or Lost Orders

While we work with shipping providers to ensure your order reaches you safely, occasional delays may occur.

If your order appears to be significantly delayed, please contact us with your order details so we can assist you.

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control. We will make reasonable efforts to assist with shipping-related issues.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, take photographs of the package and the products before opening or discarding the packaging. This may help us investigate the issue with the shipping provider.

8. International Shipping

If international shipping is available, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may also cause additional delays that are outside our control.

9. Multiple Items in One Order

Depending on product availability, your order may be shipped in multiple packages. If this happens, you may receive separate shipping notifications and tracking information.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about your order or shipping, please contact our customer support team through the contact information provided on our website.

We are happy to assist you with any shipping-related questions or concerns.